CYW Career Construction Academy

Create Your Why Privacy Policy

Last updated: May 24, 2024

Introduction

Create Your Why ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you:

• Visit our website: https://www.createyourwhy.com ("Website")
• Use our services, including the Career Construction Academy ("Services")
• Make a purchase from us
• Communicate with us

This policy applies to all users ("you" or "your"), including customers, visitors, and anyone else whose information we collect. This policy also explains your rights under the General Data Protection Regulation (GDPR) if you are located in the European Economic Area (EEA) or the UK.

Please read this Privacy Policy carefully. By accessing or using our Services, you agree to the terms outlined herein. If you disagree with any part of this policy, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or for other operational reasons. We will post the updated policy on our Website and revise the "Last updated" date. We encourage you to review this policy periodically for any changes.

Information We Collect

We collect information you provide directly to us, information automatically collected as you use our Services, and information from third parties.

• Information You Provide Directly:
  • Account Information: Name, email address, username, password, security questions and answers.
  • Contact Information: Billing and shipping addresses, phone number.
  • Payment Information: Credit card details, payment account information.
  • Order Information: Products or services purchased, transaction history.
  • Customer Support Communications: Information you provide when contacting our support team.
  • User-Generated Content: Product reviews, course materials, forum posts.
• Information Automatically Collected:
  • Usage Data: How you interact with our Website and Services, including pages visited, links clicked, features used, time spent on pages, and referring website addresses.
  • Device Information: Computer or mobile device type, operating system, browser type and version, IP address, unique device identifiers, and mobile network information.
  • Location Data: Approximate location based on your IP address.
• Information from Third Parties:
  • Payment Processors: Transaction information for payment processing.
  • Analytics Providers: Website usage data and demographics.
  • Marketing Partners: Information to personalize advertising and promotional offers.
  • Thinkific: As our online course platform provider, Thinkific collects and processes learner data according to their own Privacy Policy (https://www.thinkific.com/resources/privacy-policy/).

How We Use Your Information

We use your information for the following purposes:

• Provide and Improve Services: Process transactions, deliver products and services, personalize your experience, provide customer support, and enhance the functionality and security of our Services.
• Marketing and Communications: Send you promotional materials, newsletters, and other marketing communications; personalize your advertising experience; and communicate with you about our Services. You can opt out of receiving marketing communications at any time.
• Security and Fraud Prevention: Detect, prevent, and investigate fraud, security breaches, and other potentially prohibited or illegal activities.
• Legal Compliance: Comply with applicable laws, regulations, legal processes, and industry standards.
• With your consent: We may use your information for other purposes with your explicit consent.

Legal Basis for Processing Personal Data (GDPR)

If you are located in the EEA or the UK, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.

However, we will normally collect personal information from you only where:

• We have your consent to do so;
• We need the personal information to perform a contract with you;
• The processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms; or
• We need to process your personal information to comply with a legal obligation.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our Website, analyze trends, administer the Website, track users' movements around the Website, and gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level. For more information, please see our Cookie Policy [link to your Cookie Policy].

Disclosure of Your Information

We may disclose your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Website, conducting our business, or servicing you. This includes companies that provide us with IT support, payment processing, marketing assistance, customer service, and shipping services. We only share information necessary for them to perform their services and require them to protect your information.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any such change in ownership or control of your personal information.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request; to enforce our Terms of Service; or to protect the safety, rights, property, or security of Create Your Why, our users, or others.

International Data Transfers

We may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption of sensitive data, firewalls, access controls, and regular security assessments. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Right to Access/Know: You have the right to request access to or a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccuracies in your personal information.
• Right to Erasure/Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to have us transmit this data to another controller, where technically feasible.
• Right to Object: You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent at any time.

Exercising Your Rights

To exercise any of your rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Create Your Why
2810 N Church Street - #94137
Wilmington, Delaware 19802-4447
Phone: +1 302 600 1902
Email: [email protected]

For users in the EEA and the UK:

Our representative in the EEA and the UK is Kevin Glavin.
Phone: +44 141 628 5654
Email: [email protected]

For users in Australia:

Phone: +61 2 8007 4367
Email: [email protected]

Effective Date: This Privacy Policy is effective as of May 24, 2024.